PAYMENT AND SHIPPING
(Important Info – Please Read)
We accept Visa, MasterCard, Discover and American Express. Your credit card will be charged one day prior to shipping.
Shipping and Delivery
Cricket Forge metal art is designed, made, packed and shipped from our studio located in Durham, North Carolina USA. Some items are available to ship immediately, however most items, particularly benches and sculpture, are made to order. Please allow up to 3-4 weeks for us to make and ship your order.
Small Package Delivery Items
We ship to any physical address in the contiguous 48 states, but do not ship to post office boxes or military APO/FPO addresses. Small items are shipped via Fed Ex Ground service.
Large Package Delivery Items
Large items ship via motor freight. Carriers schedule deliveries Monday through Friday and require a signature for the merchandise.
Truck Delivery Options
There are two truck delivery options:
Standard Curbside Delivery: The trucking company will call you to schedule a delivery appointment. Your items(s) will be taken off the truck by the driver and delivered to the curb at the end of your driveway. You are responsible for moving item(s) from curb side.
White Glove Delivery Service: The delivery company will call you to schedule a delivery appointment. This service includes taking your item(s) up to two flights of stairs, placement of your choice, unpacking, and removal of packing materials. There is a $225 charge for White Glove Delivery Service
If you see obvious product damage you may refuse the shipment and note the reason for the refusal on the delivery paperwork. Call us at 1-877-378-9227 or email us at email@example.com to arrange for a replacement.
Before Signing the Delivery Receipt
Inspect your merchandise at time of delivery. If there is obvious damage to the packaging, please document this damage on the delivery receipt before the driver leaves. Any package defects such as tears, punctures, crushing, water damage or placement of the item on wrong end up may indicate concealed damage. Please keep all packaging until you have determined the order is acceptable.
After Accepting Delivery
If you discover a problem, call us at 1-877-378-9227 or email us at firstname.lastname@example.org. We may be able to resolve the problem without a return. Please retain all packing material and boxes until you have verified the satisfactory condition of your purchase. If you do need to return or exchange a large item, call us and we’ll arrange for it to be picked up by a freight company.
Please note that if you refuse a delivery for any reason other than damage, or cancel your order while your merchandise is in transit, you are responsible for all delivery and return freight charges. Freight charges will be subtracted from any refund.